Are you QAing the riskiest areas of your business to reduce risk?

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Mitigate risk with comprehensive quality assurance

Mitigate risks and ensure compliance by implementing robust quality assurance measures. Our comprehensive QA solutions allow you to capture actionable insights on workflows across your organization, safeguarding operations and maintaining customer trust.

Discover Risk Mitigating Use Cases

Insurance Underwriting
Issuing Loans
Product or Service Complaints

Use Case 1: Insurance Underwriting

Are you leveraging technology to automatically underwrite policies?

Build a QA program to spot check the accuracy and quality of your automated underwriting.

Do you have human underwriters deciding on key policy decisions?

Build a QA program to spot check the accuracy and quality of your underwriting team.

Use Case 2: Issuing Loans

Do you leverage technology to automatically issue loans?

Build a QA program to validate the accuracy and quality of your automated loan issuance processes.

Do human loan officers make final decisions on loan approvals?

Implement a QA program to ensure the accuracy and quality of your loan officers' decisions.

Use Case 3: Complaints about your Product or Service

Are you in an industry where documenting customer complaints is crucial for regulatory compliance, such as manufacturing medical devices, automobiles, pharmaceuticals, etc.?

Build a QA program to rigorously document and analyze all customer complaints to ensure regulatory compliance.

Do you work in financial services where there are strict regulatory requirements around vulnerable customers?

Implement a comprehensive QA program to carefully review all interactions with vulnerable customers and ensure adherence to regulatory guidelines.

Explore product features

AUTO QA

Automated quality metrics on 100% of your support interactions

Explore Voice of Customer Insights, Automated Agent Quality Metrics, and Targeted Root Cause Analysis for actionable insights.

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Screen Capture

Shadow agents in a remote-first world

Elevate agent performance with our screen capture feature, offering full visibility into ticket handling for targeted coaching. Available as a native application or Chrome extension, maximize efficiency with screen capture analytics.

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Leaderboards

Elevate your team's performance with gamified leaderboards

Ignite performance excellence with Leaderboards, fostering a culture of continuous improvement through friendly team competition.

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Prioritizing your security

We take data security seriously, allowing you to focus on achieving your business goals with confidence.

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Our customers love us

See the product in action + learn how we improve service quality.

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Admin View
Dive into the heart of your organization's performance. Admins can unlock actionable insights across all teams and agents, empowering them to drive strategic decisions and optimize performance at every level.
Manager View
Maximize manager efficiency and effectiveness. Managers can access data specific to their team and agents, enabling targeted coaching and performance optimization tailored to their management responsibilities.
Agent View
Empower your agents with a personalized view tailored to their KPIs, leaderboard standings, and coaching sessions. From QA scores to CSAT ratings, agents are equipped to make actionable improvements, driving performance excellence and success.